I am now well advanced in the development of a comprehensive ‘traditional’ training package to an international and diverse workforce. Having grappled with the practical challenges of delivering such training I am now faced with another challenge – WebEx training for international delegates!
Having been on the receiving end of such training myself in the past and taken part in many conference calls where WebEx has been used, I see some challenges to delivering training successfully in this way. Those of us who have taken part in conference calls with a relatively large number of participants know only too well the ‘tell tale’ signs that somebody is not paying full attention! The sounds of computer keyboard, background conversations or even snoring do not give the facilitator much confidence that the message is being adequately received.
Technical issues aside, how to deliver health and safety training via WebEx that can be verified is an important issue for my customer. So far, we are discussing introducing a number of questions or slides into the presentation that can be put over to the delegates in order to solicit a response (and make sure they are there!) and prompt discussion. We will also issue a multi-choice questionnaire following the training which must be completed successfully in order for them to be signed off as completing the training.
A benefit of this approach is hopefully it will make them pay attention during the training session, but even if they do not they will have to go back through the presentation in order to source the correct answers. Issuing delegates with different questions will also prevent any collusion and somebody gaining accreditation without the right effort!
Tim Meese, Head of Global Consulting
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